(1)  Making a reservation: After we receive your booking request we shall contact you in less than 24 hours. We will provide all the info you may need and ask you for a deposit payment (20 % of the total value).

a)   Groups: Check in is after 14:00 h, check out is before 12:00 h.
A deposit of 300 EUR is required on arrival, this will be returned providing no damage has been caused.
The house should be cleaned before you leave, otherwise you may be charged extra to cover cleaning services.
The booking payment should be made one month before arrival.The total payment should be made at least one week before arrival.
b)   Children: We will not charge for children under 2 years old for accommodation, for children under 12 years old we charge 50 % for accommodation.
c)   Animals and pets: dogs or other pets are allowed only in private accommodation. There is an extra charge for pets of 10 EUR per night per animal. Client must have pets on a leash inside the Peniche Surf Camp property. Clients are responsible for cleaning or any damage that their pets might cause.

(2) Confirmation: After payment of the deposit you will receive a confirmation email and further instructions. We only guarantee your place after you pay the deposit. 

(3) If you wish to change your booking after it has been confirmed e.g. guest names, date changes, etc, you must cancel your booking and re-book through the Peniche Surf Camp website. We will try to assist but cannot guarantee to meet such requests. Cancellation charges may apply.

After confirmation is made (as explained above) we will accept the cancellation under the following terms: 

a) Until one month prior to arrival we will refund the total of the deposit.
b) Until two weeks prior to arrival we will charge 25 % of the deposit.
c) Until one week prior to arrival we will not make any refund. The client will have a credit at Peniche Surf Camp to use for one year.
d) Upon arrival and during your stay we will not make any refund except in the case of serious illness or injury.

In the case that you have booked the transfer from Lisbon airport to Peniche Surf Camp(PSC):

a)    The transfer must be booked 24 hours in advanced and confirmed by Peniche Surf Camp through email.
b)    The cancellation of the transfer must be done until 24 hours before arrival. If otherwise we will not refund transfer money.
c)    PSC driver will wait for you at the arrival hall of the Lisbon airport in the area reserved for the travel representatives,
d)    The clients are required to show the confirmation of the reservation to the PSC driver,
e)    The transfer can be refused by driver in the case of drunkenness, intoxication or aggressive behaviour of the clients.  If so, Peniche Surf Camp has the right to charge 100% of the transfer price.
f)    The transfer can be refused with a charge of 30% of the full price in the case of the overweight baggage if not announced in advance (the allowed weight of the baggage is 30 kg per person), incorrect booking regarding the number of passengers or the final destination.
g)    The client is required to provide the telephone number contactable in Portugal. In the case of delay caused by the traffic, weather conditions or any other factors which could not be influenced by Peniche Surf Camp, Peniche Surf Camp does not take any responsibility. Peniche Surf Camp does not refund any alternative transfer taken by clients (namely taxi or bus). 

Check-In is after 14:00 and Check-Out is until 12:00 (if you stay after 12:00 you will be charged an extra day).

Beside the hours mentioned above, Check-In is possible at anytime if the client provides the date and hour of the arrival.  

Pay your bill three days before departure. We accept credit card but be aware, that sometimes they don’t function.

Besides the main services like booking surf classes or surf rental, at the reception you may:

·         Get a map of the waves spots;

·         Use the internet;

·         Check the daily weather forecast and the tide chart;

·         Use  the Skype phone to call anywhere in the world;

·         Obtain discount at our Surf Camp Surf Shop;

·         Order a custom made Phynix Surfboard;

·         Obtain dvd movies;

·         Obtain the Wi-Fi password;

·         All local information and activities;

·         Sign in for Surf Camp activities like BBQ’s;

·         Laundry;

·         You may get toilet paper or dishwashing liquid in case you run out.

·         Put personal belongings in the safe;

PSC is not responsible for any robbery or theft that occurs in or from its property.

PSC recommends you to put your personal belongings in the safe. PSC do not take any responsibility of the client’s personal belongings during their stay, wherever they are placed. The Client is fully responsible for his or her personal belongings.

Inform the reception if any damage to the structure  or objects of the Peniche surf camp.

Do not damage any structure or object of the Peniche surf camp.

For those in Shared Accommodation:

·         Clean your dishes, etc after use;

·         You may also use the external toilets;

·         Do not throw toilet paper in the toilet (as it clogs up the drains really easy) please place in the bin provided there for that purpose;

·         No noise after 23:00 hours;

·         Respect your roommates;

·         Always return your room/ house key;

·         Put personal belongings in the safe;

·         Lock your room.

For those in Private accommodation:

·         The external area next to the reception is for you to use even if you are accommodated outside the main surf camp structure.

·         If you run out of hot water please inform the reception. We will change the gas bottle;

·         Respect your neighbours. You are not alone;

·         You should clean the house before you leave otherwise you may be charged extra for cleaning services.

·         Always lock your house.

We request a deposit of 10 eur per accommodation key given during check in, that we will return when you check out provided the client returns the accommodation key given to them upon arrival. For the groups that request more than one key per person, we will request a extra deposit for each key given.

Respect the schedules of the classes. PSC does not provide any exceptions to the regular surf class schedule.

If you book more than one day of surf classes you are expected to have classes the next day on each day from the initial start date. After starting classes if you decide not to have a class the next day, you must inform us at the reception 24 hours in advance.

If you are expected for surf classes and you do not show up, PSC  will make no refund.

 Every booking of the surf classes is personalized. PSC has no relation with any substitute or sub contracted companies. 

Clients are strictly required to follow the instructions of their teacher. Always keep the safety rules. In the case of injury inform your teacher without any delay.

If you are taking Surf classes:

·         Be sure you signed in for the surf insurance;

·         Be on time for the surf classes;

·         Besides your personal belongings, bring your beach towel, pocket money or food to eat between surf sessions;

·         The surf equipment is only included for the surf classes. You must rent it if you want to use it after the classes or at the weekend;

·         You are responsible for your surf equipment. It should always  be cleaned;

·         If you wish to keep the equipment at home you must pay a deposit of 250 EUR which will be given back when you return the surf equipment in good condition!

Useful tips

·         At night bring all your surfing equipment into the house;

·         Wash your wetsuit in the tanks located outside;

·         Save water and energy. Turn off lights and water taps;

·         Leave the sand at the beach.

All rental equipment is checked by PSC staff to insure proper working conditions.

Be aware that you are personally and financially responsible for the rented material during the whole rental period (from the moment of Pick up until Return of the items).

Rental rules

·         Passport required;

·         Rental hours: Winter from 8.30 h to 20:30. Summer from 8:00 to 22 h;

·         The client must return all the equipment;

·         The material must be delivered everyday in good condition: wetsuit and surfboard washed and clean;

·         If you wish to keep the equipment at home you must pay a deposit 250 EUR which will be given back when you return the surf equipment in good condition!